Frequently Asked Questions
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ionator EXP™
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How does the Activeion™ technology work?
The Activeion technology uses blended stream water electrolysis and a science called electroporation to activate and convert tap water into ionized water, a powerful dirt-removing, bacteria-killing agent.
This happens through a four-step process: (1) CHARGING: When the trigger is pressed, the water flows through a water cell that applies a slight electrical charge to the tap water; (2) TRANSFORMING: The water passes through an ion exchange membrane, where the ionized water is separated into an oxygenated mixture of positively and negatively electrically charged nano-bubbles; (3) CLEANING: When applied directly to a surface, the ionized water helps lift the dirt from the surface like a magnet, enabling it to be wiped away; and (4) SANITIZING: As the water is sprayed on a nonporous, hard surface, it carries a low-level electric field to the surface where the germs may be living. This low-level electric field ruptures and kills germs (when used as directed).
This technology is found in both the ionator EXP™ and the ionator HOM™.
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What is electroporation?
The ionator EXP™ and the ionator HOM™ include technology that is based on the science of electroporation. The science of electroporation comes from the medical and pharmaceutical fields. In those disciplines, the technology is used to expand the membrane of a cell — known as "porating" the cell. This causes holes to be created in the walls of very small cells and in the medical space this is used when adding medicine or DNA into a host cell.
At Activeion™, we adapted that technology so it could be used to permanently disrupt the membranes/walls of bacteria and viruses. This combined with the ionized water inactivates/kills the germs.
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Where is the Activeion™ technology currently being used?
Currently, the Activeion technology is being used to clean homes, universities, schools, stadiums, airports, restaurants, retail stores, hospitals, hotels, motels, convention centers, local government buildings, coffee shops, hair salons, child day care facilities and many other places where people live, work and play.
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How long has this cleaning technology been in the marketplace?
From cleaning medical devices, computer chips and food processing plants, the technology to create ionized water through water electrolysis has been available for more than 50 years. In the past, water electrolysis technology mixed salt with the water. Adding salt to the water allows the technology to create two streams of water – alkaline and acidic. These 2 streams could not be combined without losing the benefits of the electrolysis process. With the introduction of the Activeion™ technology, this is the first time both streams have been combined to work together to produce a general-purpose cleaner without any added salt. The Activeion™ technology does not rely on the traditional chemistry process of the water electrolysis – but adapted it to generate electrically charged nano-bubbles. It is these electrically charged nano-bubbles created by the Activeion technology that attack the dirt and lift it from the surface.
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Is the Activeion™ technology similar to steam technology?
No. The Activeion technology does not generate steam. The technology ionizes the water. It does not change the temperature of the water.
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How is ionized water different than cleaning with regular water?
It's different because the water dispersed from the ionator EXP™ isn't "just water". The water is charged and transformed into ionized water that attracts dirt like a magnet. The result is cleaning power equal to or greater than general-purpose cleaners.
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What is the ionator EXP™?
The ionator EXP is a handheld appliance that is a great multi-surface cleaner and also kills more than 99.9% of most harmful bacteria and the H1N1 virus (when used as directed). It does this by ionizing tap water through physics and electrical engineering. It does not use any cleaning chemicals and therefore does not leave behind any chemical residue. The ionator EXP is designed for the commercial user.
With just a faucet and the ionator EXP, people now have an abundant supply of effective cleaner without chemicals. Because the technology uses just tap water, institutions no longer have the ongoing expense and hassle of purchasing and managing large amounts of cleaning chemicals. The ionator EXP is a good choice for people, animals and the environment.
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What does EXP stand for?
EXP is a designation for “expert” – it designates that the EXP unit is designed for the commercial / professional user.
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How big is the ionator EXP™?
The ionator EXP is 13 inches tall (33 cm). The reservoir holds 16.9 ounces (0.5 liter) of water.
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How do I use the ionator EXP™?
First, plug the unit into a regular wall outlet to charge the built-in rechargeable battery. Next, fill the reservoir with plain tap water and squeeze the trigger to spray the surface to be cleaned. Finally, wipe the surface dry with a clean cloth.
Do not use distilled or purified water. The technology requires some mineral content in the water to properly ionize the water. It does not matter the hardness or softness of the water. The technology has the “smarts” to sense the mineral content of the water and will adjust appropriately to give you consistent cleaning and sanitizing performance.
A green glow in the reservoir as you squeeze the trigger indicates that the device is working properly. A red glow in the reservoir during use indicates one of two things: Either the battery needs to be recharged, or the device is not ionizing the water properly. If the battery is fully charged and the red light turns on, please contact Activeion customer support for help.
Spec Sheet & Instructions
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Do I need to use special water?
No special water is required; just use plain tap water from any faucet. It does not matter the hardness or softness of the water. The technology has the “smarts” to sense the mineral content and will adjust appropriately to give you consistent cleaning and sanitizing performance. If the water does not contain the proper level of minerals, the unit will glow red.
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Can I use soft water in the ionator?
Yes. You can use soft water. Soft water will contain enough minerals so the technology can properly ionize the water. The technology on board the ionator has the “smarts” to sense the mineral content and will adjust appropriately to give you consistent cleaning and sanitizing performance. If the water does not contain the proper level of minerals, the unit will glow red.
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Can I use hard water in the ionator?
Yes. You can use hard water. Hard water will contain enough minerals so the technology can properly ionize the water. The technology on board the ionator has the “smarts” to sense the mineral content and will adjust appropriately to give you consistent cleaning and sanitizing performance. If the water does not contain the proper level of minerals, the unit will glow red.
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Can I use well water in the ionator?
Yes. You can use well water. Well water will contain enough minerals so the technology can properly ionize the water. The technology on board the ionator has the “smarts” to sense the mineral content and will adjust appropriately to give you consistent cleaning and sanitizing performance. If the water does not contain the proper level of minerals, the unit will glow red.
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Where is the water ionized?
The technology generates the ionized water on demand at point of use. The water is ionized just prior to the tap water leaving the unit. The water is not ionized in the reservoir.
The reservoir is filled with tap water from any faucet. When you squeeze the trigger, the pump pulls the water from the reservoir up through a “water cell.” The water cell ionizes the water just prior to it being sprayed out the nozzle. It will remain in this ionized state for 30–45 seconds and will then revert back to normal water. It is best to wipe the surface to be cleaned before 30 seconds expires. Wiping the surface within 30 seconds after spraying helps ensure optimum cleaning results.
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What is the pH level of the ionized water?
The pH level of the ionized water discharged out of the nozzle will be slightly lower than the pH of the tap water used to fill the reservoir. As an example, if the pH of the tap water is 7.1, you can expect the pH of the water leaving the unit at the tip of the nozzle to be around 6.9. The technology does not rely on pH to clean.
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Is the water dispensed from ionator EXP™ harmful?
No. Independent labs have conducted EPA-required toxicology tests for skin, eyes and ingestion. The testing shows that the Activeion™ technology is 100 percent non-irritating and safe. In fact, the ionator EXP does not require a chemical-related health warning label.
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During use, what does the green light mean? What does the red light mean?
A green light in the reservoir as you squeeze the trigger indicates that the device is working properly. A red light in the reservoir during use indicates one of two things: either the battery needs to be recharged, or the device is not ionizing the water properly. If the battery pack is fully charged and the red light turns on when the trigger is squeezed, please contact Activeion customer support for help.
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Does the ionator EXP™ require use of a specific wipe?
No. The ionator EXP works with a variety of paper, cotton and microfiber wipes. Once the surfaced is sprayed, wipe with any dry, clean cloth.
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Is there a Material Safety Data Sheet (MSDS) for the ionator EXP™?
No. MSDS sheets are only required for products that contain chemicals. The ionator EXP does not contain chemicals of any kind; therefore, no MSDS is necessary.
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What powers the ionator EXP™?
The ionator EXP is powered by built-in rechargeable batteries. The batteries are designed to last 5+ years in a commercial application. The ionator EXP comes with a 2-year limited warranty.
On a full battery charge, in a typical commercial application, the unit will operate for approximately 1 week before it needs to be recharged. It takes approximately 2–3 hours to recharge the battery. Between charges, simply fill the unit with tap water and go clean.
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Can I recharge the battery every night? Will this frequent charging damage the battery?
You can recharge the battery every night. The control board inside the ionator monitors the battery charge process and protects the battery from damage. The battery technology is called nickel-metal-hydride (NiMH). This type of battery technology is not damaged by frequent charging.
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What is the expected life span of the ionator EXP™?
The ionator EXP is designed for a 5-year life for typical commercial use.
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Does the ionator EXP™ require any maintenance?
The only maintenance required is to periodically clean the internal reservoir by simply running warm water through the unit. (You can also mix a tablespoon of vinegar into a half-full reservoir to help keep it clean inside.) This is suggested once per month. The ionator EXP reservoir is not dishwasher safe or microwave safe. The ionator EXP is not serviceable by the customer. There are no consumables required to keep the unit functioning on an ongoing basis. The ionator EXP includes a 2-year limited warranty.
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Do I need to buy any parts to keep the unit running?
There are no consumables required to keep the unit functioning on an ongoing basis. Simply fill the unit with tap water and go clean. There are no filters to replace or extra parts to purchase. Periodically, you will need to plug the unit into a regular wall outlet to recharge the built-in battery.
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Can I replace the battery in the ionator EXP? How often will it need to be replaced?
The ionator EXP™ is powered by a built-in rechargeable battery pack. The battery pack is designed for a 5-year life in a typical commercial application. The battery is not user replaceable. The battery is covered under warranty.
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Where should I store the ionator EXP™?
The ionator EXP should be stored in an environment above 40 degrees Fahrenheit / 5 degrees Centigrade.
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What does the ionator EXP™ work best on?
It is best to think about the Activeion technology as a general-purpose cleaner. The ionator EXP can be used to clean soils, stains, dirt, dust, oils and more on the following surfaces:
- countertops
- tables
- carpet spots
- glass
- stainless steel
- ceramic tile
- wood floors/wood surfaces
- floors
- stone/marble/granite
- bathrooms (tubs, showers, sinks, toilets)
- plastic/plexiglass
- laundry spotting
- cribs/car seats/high chairs
- car exteriors/interiors
- exercise mats/gym equipment
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Can I kill germs with the ionator EXP™? What germs does it kill?
Yes. When used as directed, the ionator EXP kills the 2009 Pandemic H1N1 Influenza A virus and more than 99.9% of most harmful bacteria (E. coli, VRE, Salmonella, MRSA, Pseudomonas, Staph, Listeria and E. coli 0157:H7) on nonporous hard surfaces with a 6-second spray.
To kill germs on nonporous hard surfaces, follow these steps: Fill your ionator EXP with regular tap water. DO NOT use distilled or purified water. Pre-clean surfaces with the ionator EXP to remove excess soils. (1) Spray the surface to be treated for 6 seconds at a distance of 3–4 inches (7–10 centimeters); and (2) Wipe the surface dry with a clean cloth.
Click here to see the test results for H1N1 and E. Coli O157:H7
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Does Activeion™ have an EPA establishment number?
Yes. Activeion products have been assigned the following EPA establishment number: EPA Est. #086143-MN-001. An EPA establishment number references the location where the product is manufactured.
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Does Activeion™ have an EPA chemical registration number?
No. Activeion products are not required under the pesticides law (FIFRA) to have a US EPA chemical registration number. Chemical registration numbers are assigned to products that use chemical pesticides to kill germs. The EPA has classified the Activeion products as exempt devices, not chemicals; therefore, an EPA chemical registration number does not apply. Asking the EPA to assign a chemical registration number for an exempt device that does not use chemicals to kill germs is a bit like trying to get a fishing license to drive a car.
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Has Activeion™ provided its technical data to the EPA for review?
Yes. Activeion has been sharing technical data about the product and the germ-killing claims with the EPA since 2008. As part of ensuring we are in compliance with the law, we regularly communicate with the EPA about our activities and test data.
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Is a chemical warning label required with Activeion™ products?
No. Activeion products do not carry a chemical-related health warning label. Independent laboratories have conducted extensive testing on the technology to confirm that a chemical-related health warning label is NOT needed. This testing is conducted to international and US standards. The data from these tests have been reviewed by the EPA for compliance.
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Who regulates products that make sanitizing or germ-killing claims?
In the United States, the US EPA regulates sanitizing, disinfecting and germ-killing claims for typical cleaning applications. The standard and legal requirement for making germ-killing claims is consistent for chemicals and devices. Even though the EPA considers Activeion™ to be a device (not a chemical), we are held to the same standards for advertising, labeling and efficacy claims as all of the chemical pesticides.
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Does the EPA conduct routine testing to verify germ-killing claims are accurate?
No. The US EPA defines the lab test standard and the outcome needed to make a germ-kill claim. The EPA then inspects independent microbiology labs to ensure these labs conduct the testing to EPA standards. The lab standard is commonly referred to as the Good Laboratory Practice (or GLP) standard. Manufacturers send their products to these independent microbiology labs to test them for effectiveness against germs. Once the testing is completed, the results are shared with the EPA for review to ensure the germ claims and test results are accurate. Activeion’s products are tested to the GLP standard by independent labs that are inspected by the EPA.